Before we begin to share insights on why making your employee training programs in local languages can be a success, it is necessary to understand the meaning of the term “last mile”. Used in supply chain management and transportation, it describes the movement of people and goods from the transportation hub to the final destination. Up to one-third of the total transportation cost goes into this final journey.
In a distributed office environment – specifically in the HR system, where employees or contractors are hired across the country, the last mile problem arises soon after a candidate is hired because he or she then has to align his or her behavior to not just the industry norms and functions (skill training), but also to company strategy and initiatives (onboarding). In short, employee engagement is paramount.